- Responsible for measuring & proposing plans to improve customer experience for
products & services of digital-banking application- Planning & applying automated CX measurement programs across the platforms of
digital-banking (coordinate with internal departments: Data Science, IT)
- Building & upgrading regularly the Dashboard of Customer Experience (coordinate
with internal departments: Data Science, IT
- Collecting customer feedback about products & services through data provided by the
Data Science Department, other internal departments, survey activities, social listening
platforms/agencies
- Analyzing customer feedback, thereby proposing ideas to improve company's products
and services, or to recommend new products
- Submitting periodical report or irregular report about customer experience
- Deliverables
- Dashboard to measure Customer Experience (automated)
- Periodical / Irregular report:
- Customer Experience Report
- Recommendation to improve products & services
- NPS & other CX key metrics
REQUIREMENT:
- Bachelor of major of economic, marketing and other relevant fields
- English in advanced level
- Experience at least 2 years of Customer Experience Optimization, especially in the
digital environment.
- Experience in fintech, digital banking domains is preferred.
- Product analysis centric, market assessment and planning ability
- Good data analysis skill
BENEFIT:
- Income Package: negotiation x 13-17 months/ year
- Social and Bao Minh’s insurance
- Annual adjusting salary: 1 time/ year (base on specific regulation)
- Full salary rests on birthday
- Team building, outing at least 1 time/ year
- Professional training courses
Working location & duration:
o Working location: TNR tower, 54A Nguyen Chi Thanh str., Dong Da Dist., HN
o Working duration: From Monday to Friday with flexible shift (from 8:00/ 8:30/
9:00 AM to 6:00/ 6:30/ 7:00 PM); lunch time: 12:00 PM- 1:00 PM
