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Job Benefit

  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review

Job Description

Bring customer-centric digital design to the front line of business solutions
• Bridge the gap between MSB and customers by communicating the voice of the customers at all time, creating beautiful, engaging products and services
• Delivers expertise on customer journey changes (e.g., nudges) while designing the customer interactions and experience

• Execute Customer research plan to identify pain point and opportunities, incl. qualitative and quantitative methodologies
• Collaborate with Cross-funcional teams (business stakeholders in DF & BAU) to Align & Design End-to-end journey that solves User and Business pain points, but still maintain the consistency with bank's digital journey & customer experience standard      
• Work with cross-functional teams (UX/UI designers & Busines stakeholders) to ensure effective implementation of design
• Collaborate with other stakeholders (PO, BA, UXUI, Data analyst, etc.) to analyze users behaviors & collect feedback to improve the digital journeys
• Tracking customer satisfaction rate

Job Requirement

  • 3+ experience as researcher/ strategist in innovation, customer-centric services and designs
  • Bachelor's Degree in Psychology/Design or related field. Master's Degree is a plus.
  • Experience in banking and digital banking is preferred
  • Strong business acumen
  • Proven experience in conducting research and delivery service blueprint concepts, storyboards

BENEFITS WHEN JOINING MSB 

1, Attractive salary and bonus: 

The salary is competitive to the market and commensurate with the energy that will be traded once the candidate passes the arc. 
Attractive bonus/KPI and commission regime, paid monthly, unlimited income (for sales position group). 
Enjoy year-end performances from Monday to Thursday of the average salary month of the year, depending on the results of price type evaluation. 

2, Comprehensive Welfare Policy: 

Insurance according to legal regulations and life insurance for MSB employees. 
Diverse benefits: flexible working hours, vacation, birthday leave, school year break for children,... 
There is a preferential interest loan program for employees.

3, Training and advancement: 

In-depth, methodical training program oriented towards conversion (Re_skill, Up_skill, New_skill), edited according to each job position group. 
Be guided and mentored enthusiastically by leaders, direct managers and industry experts. 
Management development program for potential employees, helping them prepare for future management and leadership positions. 
Prioritize recruitment of management level from internal personnel, creating promotion opportunities for employees. 

4, Professional working environment and dynamic corporate culture: 

Comfortable, friendly, promoting a sense of responsibility and mutual support. 
Dynamic, creative, encouraging innovation and continuous learning. 
Respect differences, promote the spirit of teamwork and effective cooperation. 
Many exciting cultural, sports and entertainment activities create a cohesive and fun working environment. 
For many consecutive years, HR Asia honored "Best Place to Work in Asia" and Anphabe honored "Enterprise with Happy Human Resources".

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