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Job Description

  • Responsible for measuring & proposing plans to improve customer experience for products & services of digital-banking application
  • Planning & applying automated CX measurement programs across the platforms of digital-banking (coordinate with internal departments: Data Science, IT)
  • Building & upgrading regularly the Dashboard of Customer Experience (coordinate with internal departments: Data Science, IT
  •  Collecting customer feedback about products & services through data provided by the Data Science Department, other internal departments, survey activities, social listening platforms/agencies
  • Analyzing customer feedback, thereby proposing ideas to improve company's products and services, or to recommend new products
  • Submitting periodical report or irregular report about customer experience
  • Deliverables
    • Dashboard to measure Customer Experience (automated)
    • Periodical / Irregular report:
    • Customer Experience Report
    • Recommendation to improve products & services
    • NPS & other CX key metrics

Job Requirement

REQUIREMENT: 

  • Bachelor of major of economic, marketing and other relevant fields
  • English in advanced level
  • Experience at least 2 years of Customer Experience Optimization, especially in the digital environment.
  • Experience in fintech, digital banking domains is preferred.
  • Product analysis centric, market assessment and planning ability
  • Good data analysis skill

BENEFIT:

  • Income Package: negotiation x 13-17 months/ year
  • Social and Bao Minh’s insurance 
  • Annual adjusting salary: 1 time/ year (base on specific regulation)
  • Full salary rests on birthday
  • Team building, outing at least 1 time/ year
  • Professional training courses

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