Welcome To Talentnetwork

Join Our Talent Network

What is a Talent Network

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Receive relevant communications and updates from our organization
  • Share job opportunities with family and friends through Social Media or email

Join our Talent Network today!

Job Description

  • Responsible for measuring & proposing plans to improve customer experience for products & services of digital-banking application
  • Planning & applying automated CX measurement programs across the platforms of digital-banking (coordinate with internal departments: Data Science, IT)
  • Building & upgrading regularly the Dashboard of Customer Experience (coordinate with internal departments: Data Science, IT
  •  Collecting customer feedback about products & services through data provided by the Data Science Department, other internal departments, survey activities, social listening platforms/agencies
  • Analyzing customer feedback, thereby proposing ideas to improve company's products and services, or to recommend new products
  • Submitting periodical report or irregular report about customer experience
  • Deliverables
    • Dashboard to measure Customer Experience (automated)
    • Periodical / Irregular report:
    • Customer Experience Report
    • Recommendation to improve products & services
    • NPS & other CX key metrics

Job Requirement


  • Bachelor of major of economic, marketing and other relevant fields
  • English in advanced level
  • Experience at least 2 years of Customer Experience Optimization, especially in the digital environment.
  • Experience in fintech, digital banking domains is preferred.
  • Product analysis centric, market assessment and planning ability
  • Good data analysis skill


  • Income Package: negotiation x 13-17 months/ year
  • Social and Bao Minh’s insurance 
  • Annual adjusting salary: 1 time/ year (base on specific regulation)
  • Full salary rests on birthday
  • Team building, outing at least 1 time/ year
  • Professional training courses

Similar Jobs

Job Title Location Salary Expired Date

Head of B2B Partnership development (Digital banking) - FCCOM - 2Z148

Location: Ha Noi Salary: 60 Tr - 80 Tr VND Expired Date: 20/11/2023

Giám đốc Vùng - RB - MSB - 1O166

Location: Ha Noi Salary: Negotiable Expired Date: 30/11/2023

CG/ CVCC quản trị Chất lượng hệ thống Công nghệ (QA) - 1F253

Location: Ha Noi Salary: Negotiable Expired Date: 08/11/2023

Chuyên viên cao cấp Phát triển dữ liệu (Core banking T24) - 1F254

Location: Ha Noi Salary: Negotiable Expired Date: 03/11/2023

Chuyên viên/Chuyên viên cao cấp Quan hệ Khách hàng doanh nghiệp - EB - MSB - 1P342

Location: Ha Noi, Quang Ninh Salary: Negotiable Expired Date: 10/11/2023

Chuyên viên cao cấp phát triển sản phẩm tín dụng nhà dự án - RB - MSB - 1O165

Location: Ha Noi Salary: Negotiable Expired Date: 30/11/2023

CV/CVC/CVCC Xây dựng Mô hình rủi ro tín dụng - QLRR - MSB - 1P336

Location: Ha Noi Salary: Negotiable Expired Date: 31/10/2023

Chuyên viên cao cấp lập trình (Java) - MSB DF - DXD - 1Y510

Location: Ha Noi Salary: Negotiable Expired Date: 01/11/2023

CVC/CVCC Bán và Khai thác tài sản đảm bảo - QTDB - 1F252

Location: Ha Noi Salary: Negotiable Expired Date: 31/10/2023

Giám đốc Trung tâm Tín Dụng Bán lẻ (Trung tâm bán) - RB - MSB - 3E101

Location: Ha Noi, Ho Chi Minh Salary: Negotiable Expired Date: 31/10/2023


Thanks for joining our Talent Network,

By joining our Talent Network you have not officially applied to a position.

Please apply now to become candidates for vacancies or continue update resume.