Senior Officer, Customer Service - Living Global - 4N003

1. Documentation and Procedures with Partners, Agents, and Customers
• Handle all documentation and procedures between the Developer and customers in full compliance with internal regulations, processes, and the laws of the host country.
2. Debt Collection Monitoring
• Monitor and ensure timely collection of outstanding payments.
• Coordinate with internal departments to manage overdue debts and handle bad debts (if any).
• Collaborate with banks during the disbursement process in cases where customers take out loans.
3. Customer Service & Complaint Resolution
• Proactively engage with customers during the contract signing and payment collection process to explain contract terms and payment schedules.
• Provide project-related information to customers when requested.
• Receive and handle customer inquiries and complaints, ensuring customer satisfaction with the services provided by the Developer.
• Contribute feedback and ideas to improve customer service processes and enhance the customer experience.
4. Property Handover & Legal Documentation (e.g., Land Use Rights, Housing, Apartment
Ownership Certificates)
• Upon project completion and during the handover phase, coordinate with the Property Management Unit to carry out the apartment handover procedures.
• Manage the application and issuance of ownership certificates in accordance with the regulations or standard practices applicable to each project and country.
5. Training and Self-Development
• Participate fully in all training programs organized by the Group/Company (if any).
• Actively learn from supervisors, colleagues, and through self-research to enhance both
professional knowledge and job-related skills.
6. Other Duties and Reporting
• Perform other related tasks and prepare reports as assigned by the line manager, in accordance with the job scope and expertise.

• Bachelor's degree or higher in Real estate, investment, Economics, business management, or related fields.
• At least 1 years of experience in real estate customer services, enhance customer experience, behavior analyst and effective customer experience journey build. Priority candidates have experience in handling complaint/crisis with foreign customers
• Solid understanding of main fields that Company’s investing such as real estate, building operation service, resort and hotel operation
• In-depth knowledge of real estate, host country legal/regulations, particularly those related toplanning and implementing customer service programs to enhance customer experience
• Proven ability to manage legal project procedures and project planning, construction supervision.
• Proficiency in English communication.

Benefits when joining ROX Group

1. Attractive Compensation Package
- Competitive salary aligned with market standards and commensurate with individual capability, to be negotiated upon successful completion of the interview process.
- Performance-based annual bonus, equivalent to 2–3 months’ average salary, depending on the employee's performance evaluation and company results.

2. Comprehensive Benefits Policy
- Full statutory insurance coverage, plus private health insurance for all ROX Group employees.
- A variety of employee benefits, including flexible working hours, annual company trips, birthday leave, and more.
- Access to preferential loan programs for employees.

3. Training & Career Development
- Structured and in-depth training programs focused on reskilling, upskilling, and acquiring new skills, tailored to each job group.
- Ongoing coaching and mentorship from direct managers, senior leaders, and industry experts.
- Leadership development programs designed to prepare high-potential employees for future managerial and executive roles.
- Internal promotion opportunities, with a strong preference for developing and advancing talent from within.

4. Professional Work Environment & Dynamic Company Culture
- A friendly, collaborative, and respectful workplace, where accountability and mutual support are highly valued.
- A creative and energetic culture that encourages innovation and continuous learning.
- A deep appreciation for diversity and teamwork, fostering strong collaboration across all departments.
- A wide range of cultural, sports, and recreational activities, creating a fun and engaging workplace experience.